Starting version 0.7.0 you have a new cool instrument, called Feedback Collector.
How it works ?
First of all you will need to create a new Email Template
![](https://tnlcrm.com/wp-content/uploads/2023/10/Screenshot-from-2023-10-03-14-41-04-1024x643.png)
In this new email template, you will need to set up a link to Feedback Collector. This link is generated by macros: {{feedback_url}}
You can take a look at this example
![](https://tnlcrm.com/wp-content/uploads/2023/10/90-John-Doe-4-1024x523.png)
After all this steps are done, you can send this email to the client by accesing next option
![](https://tnlcrm.com/wp-content/uploads/2023/10/90-John-Doe-6.png)
This email will be sent immediately. In case the client will not submit the feedback form, this email will be sent 2 more times, with interval 2 days .
To see the list of Feedback requests you need to access menu Feedback under main menu.
![](https://tnlcrm.com/wp-content/uploads/2023/10/Feedbacks-from-clients-1024x523.png)
Here you will see a list of feedback requests, with date, score, and feedback message
In case score will be above 7 the client will have options to post his feedback on social networks like : facebook, google business, or trustpilor. In case it’s below 7 – only you will see this feedback message
![](https://tnlcrm.com/wp-content/uploads/2023/10/90-John-Doe-4-1-1024x523.png)
![](https://tnlcrm.com/wp-content/uploads/2023/10/90-John-Doe-5-1024x523.png)
Please take a look here and see the interface for the client